Refund Policy

At Rejuvit, we believe that customer satisfaction is key to our success. We are committed to delivering high-quality products and ensuring a positive experience with every purchase.

Money-Back Guarantee

At Rejuvit, we want you to feel confident in trying our products. We are proud to offer a 30-day money-back guarantee on your first order of any product or bundle. We understand that everyone is unique, and our products may work differently depending on factors such as diet, lifestyle, and body chemistry. While many customers notice improvements shortly after starting their journey with Rejuvit, results may vary. Our products are designed for sustained use, providing gradual health benefits over time, though specific outcomes cannot be guaranteed.
This guarantee applies to your first purchase, starting from the date of delivery. Only one-time purchases of three bottles or more qualify for the guarantee, which covers one bottle from your order. We strongly recommend using our product consistently for at least 90 days to achieve optimal results. To qualify for a refund, it is essential that you follow the recommended usage. If, after following the usage guidelines, the product does not meet your expectations, you may request a refund within the 30-day period.

Exclusions:

  • Misuse or Damage: Refunds are not available if the product has been misused, intentionally damaged, or expired.
  • Allergic Reactions: Refunds are not available if you experience an allergic reaction. Customers are responsible for reviewing the ingredient list before purchase.
  • Over-Ordering: Refunds are not provided if you accidentally order more than intended. Please contact us immediately for assistance in modifying your order.
  • Incorrect Product Ordered: Refunds are not available if the wrong product is ordered. Contact our customer service team to attempt a cancellation before the order ships. Once dispatched, it cannot be returned or refunded.
  • Financial Hardship: Refunds are not available due to financial hardship. We advise against purchasing supplements if you are facing financial difficulties.
  • Taste or Flavor Preferences: Refunds are not available for taste or flavor preferences, as these are subjective and vary by individual.
  • Store Credit or Reward Points: Refunds are not applicable to purchases made using store credit or reward points.
  • Delivery-Related Issues: For any delivery-related issues (e.g., missing or damaged items), please refer to the section on Damaged or Missing Products for assistance, as the money-back guarantee does not cover these cases. In such instances, we may offer a replacement at our discretion.

Claiming Refunds

At Rejuvit, your satisfaction is our priority. If you are not satisfied with your first purchase, you have up to 30 days from the order date to request a refund under our money-back guarantee. This guarantee applies only to one-time purchases of three bottles or more.
In some cases, we may ask you to return the product for quality assurance purposes. If a return is required:
  • Returns must be initiated within 30 days of the order date.
  • The item must be in its original, unused condition.
  • Please pack the item securely and include a tracking number. The tracking number is essential for verifying the return and processing your refund.
Once you have shipped the product, please notify our support team with the tracking information. We will begin processing your refund as soon as we receive confirmation of the return.
Important:
  • Returns sent to the wrong address or without prior approval from our support team will not be processed. Please contact us before making any return arrangements.
  • Note that our returns facility address is different from the sender’s address or business registration address. Always follow the instructions provided by our support team for a smooth return process.

Refund Processing Times

Once your refund request is approved, we will process it as quickly as possible. If you paid with PayPal, the refund may reflect in your balance immediately. For credit and debit card payments, processing times may vary based on your bank and can take up to 7-14 business days. If your refund is not reflected after this period, please contact your bank for assistance.
To avoid delays, we recommend contacting us directly rather than filing a chargeback, as disputes can significantly extend the refund process.

Returns

Due to the nature of our products, including supplements and consumables, we generally do not accept returns unless specifically requested by us for quality assurance purposes. This policy helps us ensure the integrity and safety of our products.
If we request a return for quality checks, we will provide instructions. Please note that the customer is responsible for all return shipping costs. Returns without prior approval will not be processed.
We are unable to accept returns for international orders due to customs regulations and potential delays. Please review your order carefully before completing your purchase, as refunds or returns may not be available for international shipments. If you need to make any changes, please contact our support team immediately. Once the order has shipped, modifications or cancellations will no longer be possible.

Damaged or Missing Items

While we take every precaution to ensure that your order arrives safely, there may be rare cases where products are damaged in transit or do not arrive as expected.
If you receive a damaged item:
  • Contact our support team as soon as possible.
  • Provide your order number, a description of the issue, and photos of the damaged product and packaging.
We will review your claim and may offer a replacement or refund. Please be aware that return shipping costs are the customer’s responsibility.
For lost shipments, notify us if your order has not arrived within the expected delivery timeframe. We will investigate with the carrier and work with you to find a suitable solution.

Refund Fee

We strive to provide hassle-free refunds whenever possible. In most cases, we issue a full refund without any fees. However, if significant handling or processing costs have been incurred, a 10% processing fee may be deducted from your refund. This fee helps cover the expenses related to order preparation and payment processing. The processing fee will not apply if the cancellation is due to an error on our part, such as an incorrect item being shipped or an issue with your order details.

Managing your Subscription Orders

We understand that circumstances change. If you need to pause, skip, or delay your upcoming subscription orders, you can easily manage this through our online account portal. Simply adjust your preferences before your next subscription charge date.
If you need assistance on the day of your next charge, please contact our support team, and we will do our best to help.

Cancellation Policy

One-Time Purchases

You can cancel your one-time purchase order through our self-service portal before it has been processed for shipment. We recommend acting quickly if you wish to cancel, as orders are typically fulfilled shortly after purchase. Once an order is processed for shipment, it cannot be canceled.
If the cancellation window has closed, please reach out to our support team for assistance. While we cannot guarantee cancellation after the order is prepared for shipping, we will do our best to accommodate your request.

Subscriptions

We believe in the sustained benefits of our products and recommend using them consistently for at least 3 months to see optimal results. However, we understand that circumstances may change, and we’ve made it easy for you to manage your subscription.
  • Commitment Period: Our subscription plans offer discounted pricing in exchange for a commitment to a minimum of 3 orders. This commitment ensures you get the best value while allowing time to experience the product’s full benefits. During this period, cancellations are not typically permitted.
  • Flexible Subscription Management: Once you’ve completed the 3-order minimum, you can cancel your subscription at any time through your online account or by contacting our support team. You can also skip a delivery or adjust your schedule if needed.
  • Early Cancellation: If you need to cancel your subscription before completing the 3-order minimum commitment, please contact our support team. We will review your request on a case-by-case basis. An early termination fee of $49 will apply to account for the discounted pricing received. Any early termination fee will be determined based on the discounts applied during the commitment period and will be clearly communicated to you before processing the cancellation.
  • Not Ready for a Commitment?: If you’re unsure about committing to a subscription, we recommend starting with a one-time purchase to see how our products work for you before signing up for a recurring plan.

Refusal of Service

In rare cases, we may review a customer’s account, purchase history, and refund requests. We reserve the right to refuse service or prevent future purchases if we detect misuse of our policies. This decision will be made to protect the integrity of our business and ensure a fair experience for all customers.

Disclaimer

We encourage customers to be well-informed before purchasing health-related products. Please consult with a healthcare professional before taking any new supplement, as advised by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease, and individual results may vary.

Need Help?

If you have questions about our refund policy or need assistance, please reach out to our customer support team. We are here to help and want to ensure you have a great experience with Rejuvit.